Privacy Notice
Last updated: May 1, 2026
1. Introduction
Octatronics ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, company name, and mailing address when you submit an RFQ, create an account, or contact us.
- Transaction Data: Purchase history, order details, payment information, and shipping preferences.
- Communication Data: Messages, inquiries, and feedback you send to us.
2.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on pages, click patterns, and search queries.
- Cookies: See our Cookie Settings page for details on cookies we use.
3. How We Use Your Information
We use collected information to:
- Process and fulfill your orders and RFQ requests
- Provide customer support and respond to inquiries
- Send transactional communications (order confirmations, shipping updates)
- Improve our website, products, and services
- Personalize your browsing experience
- Comply with legal obligations and enforce our terms
- Send marketing communications (with your consent, where required by law)
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process personal data based on:
- Contract Performance: Processing necessary to fulfill orders and provide services
- Legitimate Interests: Improving our services, preventing fraud, and marketing to existing customers
- Consent: Where you have given explicit consent for specific processing activities
- Legal Obligation: Processing required to comply with applicable laws
5. Data Sharing & Disclosure
We may share your information with:
- Service Providers: Shipping carriers, payment processors, and IT service providers who assist in our operations
- Business Partners: Manufacturers and authorized distributors when necessary to fulfill orders
- Legal Authorities: When required by law, court order, or governmental regulation
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this notice, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are typically retained for 7 years for tax and regulatory compliance.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and obtain a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise your rights, contact us at support@octatronics.com.
9. International Data Transfers
Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. Changes to This Notice
We may update this Privacy Notice periodically. Changes will be posted on this page with an updated revision date.
12. Contact Us
For privacy-related inquiries:
Octatronics — Data Protection
RM502C, 5/F, HO KING COMM CTR, 2-16 FA YUEN ST, MONGKOK, KOWLOON, HONG KONG
Email: support@octatronics.com