Question 1

How do I request a quote?

Accepted Answer

You can request a quote by visiting our Request Quote page. Simply enter your part numbers, quantities, and contact information. Our team will respond within 24 hours with competitive pricing.

Question 2

Is there a minimum order quantity (MOQ)?

Accepted Answer

MOQ varies by product and manufacturer. Many items are available with no minimum order. We'll specify any MOQ requirements in our quotation.

Question 3

What payment methods do you accept?

Accepted Answer

We accept bank wire transfer (T/T), credit cards (Visa, MasterCard, American Express), PayPal, and Purchase Orders from qualified accounts.

Question 4

Can I upload a BOM (Bill of Materials)?

Accepted Answer

Yes! Our RFQ form supports BOM file upload in Excel (.xlsx, .xls) and CSV formats. We'll quote all items in your BOM and provide a comprehensive response.

Question 5

How fast can I receive my order?

Accepted Answer

In-stock items typically ship within 24 hours. Standard shipping takes 3-5 business days domestically and 5-10 days internationally. Express and overnight options are available.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship to over 180 countries worldwide. International shipping options include DHL, FedEx, UPS, and standard air mail.

Question 7

Can I track my order?

Accepted Answer

Absolutely. Once your order ships, you'll receive a tracking number via email. You can track your shipment in real-time on the carrier's website.

Question 8

Are your components authentic?

Accepted Answer

We guarantee 100% authentic components. All parts are sourced from authorized distributors and original manufacturers. We maintain full supply chain traceability.

Question 9

What quality certifications do you have?

Accepted Answer

We operate under ISO 9001:2015 quality management standards. Our inspection processes include incoming quality inspection, lot sampling, and advanced testing when required.

Question 10

What if I receive a defective part?

Accepted Answer

We offer a hassle-free return and replacement policy. If any component is found defective or not as specified, contact us within 30 days for a full refund or replacement.

Question 11

How do I contact customer support?

Accepted Answer

You can reach us via email at support@octatronics.com, through our Contact Form, or by phone. Our team is available Monday-Friday, 9AM-6PM EST.

Question 12

Do you offer technical support?

Accepted Answer

Yes, our team includes experienced engineers who can help with component selection, cross-referencing, and technical specifications.

Question 13

Can I get a credit account?

Accepted Answer

Qualified businesses can apply for Net 30 credit terms. Contact our sales team to submit a credit application.

Frequently Asked Questions

Ordering & Pricing

Shipping & Delivery

Quality & Authenticity

Account & Support

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